Privacy Policy

Last Updated:

Introduction

Welcome to Scentralia's Privacy Policy. At Scentralia, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and when you use our services, and tell you about your privacy rights and how the law protects you.

We understand the importance of maintaining the confidentiality and security of your information and we are committed to transparency about how we collect, use and share your personal information. By using our services, you consent to the data practices described in this policy.

Information We Collect

We collect several types of information from and about users of our website and services, including:

Personal Information

When you register for our services, sign up for a membership, or contact us through our forms, we may collect the following personal information:

  • Full name
  • Contact information (email address, phone number)
  • Postal address
  • Date of birth
  • Emergency contact details
  • Health and medical information relevant to your practice
  • Payment information (credit card details, bank account information)

Usage Information

We also collect information about how you use our website and services:

  • Class attendance records
  • Pages and features you access on our website
  • Time spent on pages
  • Links and buttons you click
  • IP address
  • Browser type and operating system
  • Referral source

How We Use Your Information

We use the information we collect about you for various purposes, including:

  • To provide, operate, and maintain our services
  • To process and complete transactions
  • To send administrative information, such as class schedule changes or updates to terms, conditions, and policies
  • To personalize your experience and deliver content relevant to your interests
  • To respond to your inquiries and provide customer support
  • To send marketing communications, such as newsletters, promotions, and special offers (with your consent)
  • To improve our website and services
  • To monitor the usage of our website for security and troubleshooting
  • To comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
  • Business Transfers: If Scentralia is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Protection of Rights: We may disclose your information to protect the rights, property, or safety of Scentralia, our customers, or others.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.

The safety and security of your information also depends on you. We urge you to keep your password confidential and not share it with anyone. We cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk.

Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate personal information
  • The right to request deletion of your personal information
  • The right to restrict or object to processing of your personal information
  • The right to data portability
  • The right to withdraw consent (where processing is based on consent)

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and to hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

For more information about the cookies we use, please see our Cookie Policy.

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

We advise you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [email protected]
  • By phone: +61 2 7123 2008
  • By mail: 42 Harmony Lane, Byron Bay, NSW 2481, Australia